Service Terms – Course Organizer

1.1Who the terms apply to: These service terms ("the Service Terms") apply between Lubb IT AB (corporate ID no.: 556938-6484) ("we", "our" or "us"), and the business operator that uses Kursregistrering.se to administer courses ("the Course Organizer").

1.2The Platform: We provide Kursregistrering.se ("the Platform"), which among other things enables the Course Organizer to administer courses, course registrations and Course Participants, and to use the other features included in the selected price plan.

1.3Course Participants: The Platform may also be used by persons who register, or are registered, for courses ("Course Participants"). Course Participants' use of the Platform is governed by our User Terms for the platform. These Service Terms govern only the Course Organizer's agreement with us regarding access to and use of the Platform.

1.4Formation of the agreement: The Service Terms apply regardless of which price plan the Course Organizer selects. The agreement between the Course Organizer and us is entered into when the Course Organizer completes the order and accepts the Service Terms through the Platform. The person completing the order on the Course Organizer's behalf warrants that he or she is authorised to enter into the agreement on behalf of the Course Organizer.

1.5Content of the agreement: The Service Terms, together with the selected price plan and the Data Processing Agreement, constitute the agreement regarding the Course Organizer's use of the Platform.

2.1Registering a customer account: To use the Platform, the Course Organizer needs to create a customer account and provide the information requested at registration.

2.2Users and permissions: The Course Organizer may, to the extent permitted by the selected price plan, authorise other persons to use the Platform on the Course Organizer's behalf ("Users"), for example employees, course leaders or co-organizers. The Course Organizer is responsible for ensuring that only persons who need such access are granted permissions and that permissions are removed when no longer needed. User accounts and login credentials are personal and may not be shared with others. The Course Organizer is responsible for ensuring that its Users protect their login credentials against unauthorised access. The Course Organizer is responsible for ensuring that its Users are informed of and comply with the terms and instructions that apply to their use of the Platform.

2.3Unauthorised access: The Course Organizer shall without undue delay inform us if the Course Organizer becomes aware of or suspects unauthorised access to a user account, loss of login credentials or other unauthorised use of the Platform.

3.1Permitted use: The Course Organizer may only use the Platform for its intended purpose and in accordance with these Service Terms, applicable legislation and the instructions we provide.

3.2The Course Organizer's information: The Course Organizer is responsible for the information that the Course Organizer or its Users provide, publish or otherwise add to the Platform and for ensuring that the information is accurate and up to date. The Course Organizer is also responsible for ensuring that the Course Organizer and its Users have the right to provide such information and such material through the Platform.

3.3Security and unauthorised access: The Course Organizer may not use the Platform in a manner that may damage, overload or disrupt the Platform or its security or functioning. Nor may the Course Organizer attempt to gain unauthorised access to the Platform, other users' accounts or data, or circumvent technical security or access restrictions.

3.4Prohibited use: The Course Organizer may not use the Platform for unlawful purposes or to store, publish or otherwise process content that violates applicable legislation or infringes the rights of third parties.

3.5Responsibility for Users: The Course Organizer is responsible for ensuring that its Users use the Platform in accordance with these Service Terms and the instructions for use and security that we provide. The Course Organizer shall ensure that its Users comply with the requirements and restrictions regarding use of the Platform set out in this section. For the purposes of the Service Terms, a User's use of the Platform is deemed to be the Course Organizer's use.

4.1The Course Organizer's agreement with the Course Participant: The Course Organizer offers and is responsible for the courses that the Course Organizer administers through the Platform. The agreement on participation in a course is entered into between the Course Organizer and the person who registers, or is registered, for the course ("the Course Participant"). We are not a party to the agreement between the Course Organizer and the Course Participant.

4.2Course information and terms: The Course Organizer is responsible for the information about its courses and for ensuring that the Course Participants receive the information required under applicable legislation and the terms applicable to the course in question. This includes, for example, information about the course's content, time and place, price and payment terms, and terms for cancellation, rebooking, cancelled courses and refunds.

4.3Delivery of the course and requirements: The Course Organizer is responsible for the course's content, quality and delivery, and for the requirements that apply for a Course Participant to be considered to have completed the course or to be entitled to a course certificate.

4.4Questions, complaints and claims: The Course Organizer is responsible for handling questions, complaints and claims from Course Participants relating to the course or to the agreement between the Course Organizer and the Course Participant.

4.5Our role: We only provide the technical Platform for the Course Organizer's course administration and are not responsible for the Course Organizer's courses or for the Course Organizer's obligations towards the Course Participants.

5.1Available features: Through the Platform, the Course Organizer can, depending on the selected price plan, among other things create and publish courses and registration forms, manage course registrations and Course Participants, and use features for invoicing, attendance registration, course certificates and course evaluations.

5.2Price plans and usage limits: Which features and usage limits are available to the Course Organizer depends on the selected price plan. Current information about each price plan and its content is available on the Platform in connection with the order.

5.3Course invoices: The Platform can be used to generate course invoices from the Course Organizer to Course Participants based on the details and settings the Course Organizer specifies, for example course price, VAT and payment instructions. If the invoices are sent via the Platform, this is done on the Course Organizer's behalf. The Course Organizer is the payee and is responsible for the content and accuracy of the invoices. Lubb IT AB does not receive or intermediate Course Participants' payments.

5.4Attendance registration: The Platform can be used to register and track Course Participants' attendance, including through QR code check-in.

5.5Course certificates: The Platform can be used to generate and distribute course certificates based on the details and requirements the Course Organizer specifies. The Course Organizer is also responsible for details and requirements relating to any accreditation, certification, ST-delmål (Swedish specialist-training objectives) or equivalent.

5.6Course evaluations: The Platform can be used to send course evaluations to Course Participants and to compile and present results from the evaluations. The Course Organizer is responsible for how the results are used and for the assessments and decisions the Course Organizer makes on the basis of the results.

6.1Fees and payment terms: The Course Organizer shall pay the fees applicable to the selected price plan. Current prices, payment intervals and payment terms are set out in the information provided in connection with the order. All prices are stated exclusive of value added tax. Applicable value added tax is added.

6.2Late payment: In the event of late payment, we are entitled to default interest under räntelagen (1975:635) (the Swedish Interest Act) and to compensation for the costs of payment reminders and debt collection in accordance with applicable legislation.

6.3Price changes: We are entitled to change the prices for the Platform. Price changes affecting an ongoing paid price plan will be notified to the Course Organizer a reasonable time before the change takes effect. The new price applies from the next renewal period after the price change has entered into force.

7.1Availability of the Platform: We strive to keep the Platform available around the clock and functioning reliably, but do not guarantee that the Platform will always be available or free from errors and disruptions.

7.2Maintenance and updates: We are entitled to temporarily restrict access to all or parts of the Platform in order to carry out maintenance, updates, security measures or other measures necessary for the operation and functioning of the Platform. Planned measures that may cause a more significant disruption will be announced in advance where reasonably possible.

7.3Errors and operational disruptions: In the event of errors or operational disruptions in the Platform, we shall take reasonable measures to investigate and, where possible, remedy the error or disruption within a reasonable time.

7.4Technical requirements: The Course Organizer is responsible for having the internet connection, equipment, software and other technical prerequisites required to use the Platform.

7.5Support: If the Course Organizer needs help using the Platform or discovers a technical fault, the Course Organizer can contact us for support by email.

8.1Updates and development of the Platform: We may continuously update and develop the Platform and its features, for example to improve functionality, security or the user experience. This may mean that features are changed, added or removed.

8.2Discontinuation of the Platform: We are entitled to cease providing the Platform, in whole or in part. If this materially affects the Course Organizer's use of the Platform, we will notify the Course Organizer a reasonable time in advance, unless the circumstances require the change to be implemented sooner.

8.3Changes to the Service Terms: We may also amend these Service Terms, for example when we develop the Platform or need to adapt the terms to changed legislation or regulatory requirements.

8.4Notice of material changes: If a change to the Platform or the Service Terms materially affects the Course Organizer's use of the Platform, we will inform the Course Organizer of the change a reasonable time before it takes effect. Changes that need to be implemented immediately, for example for security reasons or as a result of law or a decision by a public authority, may be implemented without prior notice where justified.

8.5Termination in the event of material detriment: If a change to the Platform or the Service Terms results in a material detriment to the Course Organizer, the Course Organizer is entitled to terminate the agreement before the change takes effect. The agreement then ends when the change takes effect. If the Course Organizer has paid fees in advance, we will refund the portion of the fee relating to the period after the agreement has ended.

8.6Current version of the Service Terms: The latest version of the Service Terms is always available on the Platform.

9.1Rights to Customer Data: The Course Organizer retains the rights the Course Organizer holds to information, data, documents and other material that the Course Organizer or its Users add to the Platform ("Customer Data").

9.2Our right to use Customer Data: The Course Organizer grants us a non-exclusive and royalty-free right to use Customer Data to the extent necessary to provide, administer, maintain and support the Platform and to fulfil our obligations under the agreement.

9.3Anonymised and aggregated information: We may anonymise or aggregate Customer Data and use such anonymised or aggregated information for purposes such as statistics, analysis, product development and improvement of the Platform. Such information may be used without limitation in time, provided that the information cannot be attributed to the Course Organizer, a Course Participant or any other identifiable natural person.

9.4Use after the agreement ends: The right to use Customer Data under clause 9.2 applies for as long as Customer Data is processed within the scope of the agreement. When the agreement ends, Customer Data is handled in accordance with the provisions on termination of the agreement and, to the extent Customer Data contains personal data that we process on the Course Organizer's behalf, the Data Processing Agreement. Clause 9.3 continues to apply after the agreement has ended without limitation in time.

10.1The parties' responsibility for personal data: Each party is responsible for ensuring that its processing of personal data complies with applicable data protection legislation.

10.2Processing on the Course Organizer's behalf: When we process personal data on the Course Organizer's behalf in connection with the provision of the Platform, the Course Organizer is the controller and we are the processor. Such processing is governed by the Data Processing Agreement, which constitutes an annex to the agreement.

10.3Our processing for our own purposes: To the extent we process personal data for our own purposes and ourselves determine the purposes and means of the processing, we are the controller. Information about such processing is available in our privacy notice.

11.1Rights to the Platform: The Platform and its content, features, software, design and other material provided by us are protected by intellectual property rights belonging to us or our licensors.

11.2Right to use the Platform: During the term of the agreement, the Course Organizer is granted a limited, non-exclusive and non-transferable right to use the Platform in accordance with the Service Terms and the selected price plan. The right also extends to the Course Organizer's Users to the extent they are authorised to use the Platform on the Course Organizer's behalf. No intellectual property right to the Platform is transferred to the Course Organizer.

11.3Restrictions on use: The Course Organizer may not copy, modify, distribute, sell, license or otherwise use the Platform, or make it available to third parties, beyond what follows from the Service Terms or is expressly permitted by us.

11.4Rights to the Course Organizer's material: The Course Organizer is responsible for ensuring that the Course Organizer has the rights and permissions required to use and provide information, documents, course material, images, trademarks and other material through the Platform. The Course Organizer may not provide material through the Platform that infringes our or third parties' intellectual property rights.

11.5The Course Organizer's intellectual property rights: The Course Organizer retains its intellectual property rights to material that the Course Organizer provides through the Platform. Our right to use the Course Organizer's Customer Data and material is governed by section 9.

11.6Use as a customer reference: We are entitled to use the Course Organizer's name, logo and trademark to identify the Course Organizer as a customer and reference in our marketing of the Platform, for example on our website, in presentation material and in other marketing channels, unless the Course Organizer objects to such use in writing.

12.1Confidentiality undertaking: Each party undertakes not to disclose confidential information to third parties without the other party's written consent, and not to use such information for any purpose other than performing the agreement.

12.2Confidential information: "Confidential information" means information about the other party or its business that should reasonably be regarded as confidential, whether the information is provided orally, in writing, electronically or in any other manner.

12.3Exceptions to confidentiality: The confidentiality undertaking does not apply to information that the receiving party can show:

• was generally known or available when the information was received, or has subsequently become generally known other than through a breach of the agreement,
• the party already knew without an obligation of confidentiality,
• the party has received from a third party without an obligation of confidentiality, or
• the party is required to disclose by law, a decision by a public authority or another binding legal obligation.

12.4Disclosure to employees and contractors: Each party may disclose confidential information to its employees, consultants and subcontractors to the extent necessary to perform the agreement, provided that the recipient is bound by an obligation of confidentiality.

12.5Duration of the confidentiality undertaking: The confidentiality undertaking applies during the term of the agreement and thereafter without limitation in time. For information constituting a trade secret, the confidentiality undertaking applies for as long as the information constitutes a trade secret under applicable law.

12.6Use as a customer reference: The confidentiality undertaking does not limit our right to use the Course Organizer's name, logo and trademark in accordance with clause 11.6.

13.1Engagement of subcontractors: We are entitled to engage subcontractors to provide, operate, maintain and support the Platform and to fulfil our obligations under the agreement.

13.2Responsibility for subcontractors: We are responsible for the work of our subcontractors to the same extent as for our own work under the agreement.

14.1Our responsibility for the Platform: We are responsible for providing the Platform in accordance with the Service Terms and applicable legislation.

14.2The Course Organizer's area of responsibility: We are not liable for damage or claims attributable to matters for which the Course Organizer is responsible under section 3.

14.3Course Participants and third parties: We are not liable for the acts or omissions of Course Participants or other third parties, for example if a Course Participant provides incorrect or incomplete information, fails to make a payment, does not attend a course, does not register their attendance or otherwise fails to fulfil their obligations towards the Course Organizer.

14.4Information and material from others: We are not liable for errors or deficiencies in information, data, documents or other material provided through the Platform by the Course Organizer, its Users, Course Participants or other third parties, provided that the error or deficiency is not attributable to us.

14.5Circumstances beyond our control: We are not liable for errors, disruptions, delays or other deficiencies caused by the Course Organizer, its Users, the Course Organizer's equipment or systems, internet or communication connections, external services or other circumstances beyond our control that we could not reasonably have foreseen or avoided.

14.6External services and systems: The Platform may depend on services, systems and infrastructure provided by third parties, for example hosting, communication, payment and other technical services. We are not liable for errors, interruptions, delays, limitations or changes in such external services that are beyond our control, provided that we have taken the reasonable measures that can be required of us to prevent or limit the consequences.

14.7Indirect and consequential damage: We are not liable for indirect or consequential damage, such as loss of profit, loss of revenue, loss of production, loss of business opportunities or other similar financial loss.

14.8Loss of Customer Data: We are not liable for loss of Customer Data or other material stored or made available through the Platform, other than to the extent the loss has been caused by our negligence.

14.9Limitation of our aggregate liability: Our aggregate liability under the agreement is, for each twelve-month period, limited to an amount corresponding to the fees paid by the Course Organizer for the Platform during the twelve (12) months immediately preceding the event giving rise to the damage.

14.10Exceptions to the limitations of liability: The limitations of liability in this section do not apply in the event of intent or gross negligence, or to the extent liability may not be limited under mandatory law.

15.1Term of the agreement: The agreement applies from the point in time specified in clause 1.4 and continues to apply until it is terminated or otherwise ends in accordance with the Service Terms.

15.2Subscription and payment: The Course Organizer may use the Platform through a subscription with monthly or annual payment in advance, or through payment per individual course. The subscription runs until further notice with no fixed term. With monthly payment, the subscription renews monthly. With annual payment, the payment covers a period of twelve (12) months. The Course Organizer may cancel the subscription at any time. Cancellation means that future renewals cease, while the Course Organizer retains access to the Platform for the period already paid.

15.3The Course Organizer's termination: The Course Organizer may cancel the subscription at any time, without any notice period and without stating reasons. Cancellation is made in the Platform or by email to info@kursregistrering.se. Upon cancellation, automatic renewal ceases and the subscription expires at the end of the period already paid. Until then, the Course Organizer retains full access to the Platform.

15.4Fees on termination: Fees already paid are not refunded on termination, in whole or in part. This does not affect the Course Organizer's right to a refund of prepaid fees if the agreement is terminated due to a material breach of contract on our part.

15.5The account after the subscription ends: When the subscription period has expired, the customer account transitions to the Platform's free tier. The Course Organizer retains read access to its data and can at any time retrieve the organization's entire data set as a machine-readable export archive for as long as the data remains available in the Platform. Data linked to a course is erased two (2) years after the course has ended, unless the data is deleted earlier at the Course Organizer's request or in accordance with section 16. No fee is charged for export. The Course Organizer may request that the customer account be closed and the data erased earlier, without any right to a refund of the remaining part of a period already paid. Such a request cannot be revoked.

15.6Ongoing courses and Course Participants: The Course Organizer is responsible for, before closure, informing registered Course Participants, delivering or cancelling published courses and settling any participant fees. New registrations are not accepted after the subscription has ended. Certificates already issued remain verifiable via the Platform's verification service during the certificate's period of validity, unless the Course Organizer requests erasure under clause 15.5.

15.7Restriction and suspension: We are entitled, with immediate effect, to restrict or suspend the Course Organizer's or a User's access to all or parts of the Platform or, where the circumstances so warrant, to terminate the agreement and close the customer account, if the Course Organizer or a User breaches the agreement, payment is not made in accordance with the agreement, the measure is necessary to protect the security or functioning of the Platform, us, other users or third parties, or there are otherwise serious reasons for the measure.

15.8Remedy and restoration of access: Where possible and appropriate in view of the circumstances, we shall inform the Course Organizer and give the Course Organizer a reasonable opportunity to remedy the situation before a measure under clause 15.7 is taken. If access has been restricted or suspended, it will be restored when the grounds for the measure have ceased, unless the agreement has been terminated before then.

15.9Closure of customer accounts: We are entitled to terminate the agreement and close a customer account that is not covered by an active recurring paid price plan, for example a free customer account or a customer account where the Course Organizer has only paid per course, with one (1) month's notice. We are also entitled to terminate the agreement and close the customer account if the account has been inactive for twenty-four (24) consecutive months. Inactivity means that no user linked to the Course Organizer has logged in, no course has been published or delivered, no registrations have been recorded and no subscription or purchase has been active during the period. Before the agreement is terminated, we notify all registered administrators by email. If the inactivity is broken during the notice period, the termination is not carried out.

15.10Discontinuation of the Platform: If we cease to provide the Platform in a manner that means the agreement can no longer be performed, the agreement ends at the point in time we notify to the Course Organizer. If the Course Organizer has paid fees in advance, we will refund the portion of the fee relating to the period after the agreement has ended.

16.1Application: This section applies when the Course Organizer requests a switch to another data processing service or moves exportable data and digital assets to its own ICT infrastructure in accordance with the Data Act, or chooses to erase its exportable data and digital assets in connection with the service ending. This section governs only the execution of such a switch or such erasure. Cancellation of subscriptions, suspension and other closure of the customer account are governed by section 15.

16.2Right to switch service: The Course Organizer is entitled, in accordance with Regulation (EU) 2023/2854 (the Data Act), to switch to another data processing service or to move its exportable data and digital assets to its own ICT infrastructure.

16.3Execution of a switch: In the event of a switch, a notice period of no more than two (2) months applies, followed by a transition period of no more than thirty (30) calendar days. During the transition period, we continue to provide the Platform and provide the assistance and information required under the Data Act for the switch to be carried out with maintained continuity and security. The Course Organizer is entitled to extend the transition period once by the period the Course Organizer considers appropriate for its switch. If a switch is not technically feasible within thirty (30) calendar days, we shall, within fourteen (14) working days of the Course Organizer's request, inform the Course Organizer of this, state the reasons and propose an alternative transition period. The alternative transition period may not exceed seven (7) months.

16.4Export and erasure of data: The Course Organizer may export its exportable data and digital assets from the Platform in the formats and in the manner set out in our information on switching and data portability. After the transition period, these are kept available for retrieval for at least thirty (30) calendar days, or for a longer period agreed between the Parties, after which they are erased, unless they are to be retained under applicable legislation or the Data Processing Agreement.

16.5End of the agreement on switching or erasure: The agreement is considered to end when the switch has been successfully completed. If the Course Organizer instead chooses to erase its exportable data and digital assets without switching to another provider, the agreement ends upon expiry of the applicable notice period. We notify the Course Organizer when the agreement has ended.

16.6Fees for switching: We do not charge any fee for switching to another data processing service or to the Course Organizer's own ICT infrastructure.

16.7Further information: Information about procedures, methods, formats and technical limitations for switching and porting, our online register, and the information about ICT infrastructure and international access and transfer required under the Data Act is available at https://kursregistrering.se/en/switching.

17.1Notices: Notices under the Service Terms may be given via the Platform or sent by email to the contact address specified by each party.

17.2Assignment of the agreement: The Course Organizer may not assign the agreement or its rights or obligations under the agreement without our written approval. We are entitled to assign the agreement, in whole or in part, to a company within the same group or to another third party that can reasonably be expected to fulfil our obligations under the agreement. We are also entitled to assign or pledge our right to receive payment under the agreement.

17.3Invalid provision: If any provision of the agreement should be wholly or partly invalid or unenforceable, this does not affect the validity or applicability of the remaining provisions. The provision concerned shall, to the extent possible, be adjusted or applied in a manner that achieves the original purpose of the provision as far as possible.

18.1Governing law: The agreement shall be interpreted and applied in accordance with Swedish law, without application of its conflict-of-law rules.

18.2Dispute resolution: Disputes arising from the agreement shall be settled by a Swedish general court, with Linköpings tingsrätt (Linköping District Court) as the court of first instance.

19.1Contact us: If the Course Organizer has questions about the Platform or the Service Terms, the Course Organizer is welcome to contact us:

• Email: info@kursregistrering.se
• Postal address: Lubb IT AB, c/o Marcus Ludvigsson, Kerstingatan 13 lgh 1403, 582 13 Linköping, Sweden
• Telephone: 070-78 10 259 (weekdays excluding public holidays, 09.00–16.00 CET/CEST)